Support

XingWeiYe  not only offers a wide range of flash storage devices and other related electronics but also provides the best customer service for you. To make our customers understand our order process and other terms and conditions, we have brief guidelines below for your reference.

We offer samples for all the products for customers' test and evaluation. We can also do logo imprint and data services for sample orders. Set-up charges, sample fees and shipping cost are on customers's account. There are two ways of getting our samples.

1.The customers pay the sample fees and provide us with a/c no. with FedEx, DHL, UPS, TNT etc, we will send out the samples by frieght collect.

2.The customers pay both the sample fees and the shipping cost to us, we will pay the shipping cost at our end. Please tell us which courier you prefer, then we will give you an exact cost before the payment.

Some customers may feel disappointed in our sample policy. Here are some reasons why we charge sample fees and shipping cost. First, our products are all storage devices which are of high value especially those with high capacities. Second, the Internet has many people looking for free items without the intent of a future purchase, this makes our products cost more to our good customers. Third, the international air freight is too high to afford for hundreds of sample orders.

 

Many overseas buyers consider it very complicated to import from us, actually it's very simple. We have simplified the process as 7 steps

Step 1 Request for a quote

Tell us the product (s) you are interested in, we will give you a quote within 24 hours (except holidays).you can send our email or tell our salesman.

Step 2 Request for orders

please tell us your specific requirements, we will give you a quote accordingly.

Step 3 Payment for the order

Transfer the payment to our account and email us your bank copy, we will arrange the order for you asap, 2-3days

Step 4 Shipment delivered with the balance received

We will ensure the delivery in time or earlier before the required shipping date. Please make sure that the payment is already in our account before the shipping date. During busy seasons like Christmas,holidays, the delivery time may be longer than usual. Clients will be informed with the tracking no. and other information related to the shipments.

 

To place an order, you need to make sure the following:

Colors: We have different standard colors for different models. Please click the individual product page to check the available colors. If you don't see specific colors which you want to match with your logo, please contact us for custom colors service.

Logo Imprint Options: Different products have different imprint options. Silk screening, full color printing, laser engraving,epoxy dome printing; Please click the individual product page to check the detailed imprint information.

Submit your logo:Please send the artwork to the sales representatives you contact with. If you have your own idea how to place your logo, we will do it strictly according to your requirements, including the imprint area and the size of the logo. If you do not specify size and/or imprint area on your purchase order, our designer will determine the appropriate size and placement based on your artwork and decorating method specified.

MOQ: Our MOQ for all the products, including USB flash driver is 100pcs per model with standard colors. We also know that some customers are new in the industry and require smaller quantity. We would like to offer the beginners with our best efforts. Please contact our professional sales representatives for more details about smaller quantity. We will have some specific models for your choice. Mixed order is acceptable.

 

We require 30% deposit after the confirmation of the order(s) and the balance needs to be paid before the shipment(s). The reason is that all our products are of high value and shipped by air. We definitely lose the control of the merchandise after the delivery since express service is door to door. We recommend the full payment after the purchase order is confirmed. It takes more time to transfer the payment twice and cost more bank charges. We offer a limited credit to the customers who have more than one year's business relationship with us and have regular orders.

 

We suggest that we be in charge of the shipping because we have close business relationship with logistic companies/agents in China. Not only can they provide competitive prices, they can also ensure the prompt and satisfactory servies. We highly recommend that the clients buy the insurance to avoid loss if the couriers damage or lose the merchandise. Please check your order carefully when the courier deliver the package(s) to your door. If you find any damage or missing, please tell the courier right away and contact us asap, we will help solve the problem with the insurance company.

 

Our USB flash drives have 5 years warranty. The warranty time is from the date the clients receive the merchandise. We are only responsible for the products which may prove defective under normal use. The clients need to pay the air freight/the postage one way, and we will pay the other. We suggest that the clients return the defective products by quarter or half a year to lower the shipping cost. We will issue an RMA number (Return Material Authorization) and provide you with a special shipping address.